Feature Requests
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Auto saving when typing text in tickets, invoices, etc...

Mitch Menghi shared this idea 5 years ago
Completed

Would be nice if WHMCS had a auto saving feature for when you are creating and replying to tickets or for any type of text entered for that matter, example invoices, to-do's, etc...

I have been caught out so many times when I'm in the middle of a lengthy ticket reply or invoice description and the internet goes down or browser crashes or for what ever reason WHMCS logs me out either due to inactivity because i may have switched over to another browser tab for a while and then switched back to whmcs to finalise my reply and then i click send response and i loose everything and I'm taken back to the whcms login screen. I now find myself selecting all the text i have entered in and pressing CTRL+C to copy the text to the clipboard when composing lengthy entries (just in case).... BUT sometimes i forget to do that.

An example of this auto save feature would be something like Gmail's auto save feature. When i start typing an email it saves my input every second. Even if WHMCS could auto save every 30 secs would be better than nothing and loosing everything i typed.

I hope this gets implemented soon as it has been frustrating ever since i started using whmcs. I am at point where im actually thinking of looking for an alternate helpdesk and billing system because of this issue and im sure i am not alone.

Mil

Best Answer
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Auto-saving of content as you type was introduced to support tickets and replies, ticket notes and client notes in WHMCS 6.3. It will be expanded to further areas of the product also over time.

Comments (3)

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Nice? I think this is absolutely essential !

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this is the link to the main feature request regarding auto save - please vote here:

https://requests.whmcs.com/responses/enable-tinymce-editor-for-tickets-as-well-as-auto-save-functionality

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1

Auto-saving of content as you type was introduced to support tickets and replies, ticket notes and client notes in WHMCS 6.3. It will be expanded to further areas of the product also over time.