Feature Requests
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Ability to assign specific administrators to have access to specific clients' only

Johnny shared this idea 5 years ago
Currently Declined

We have several staff members who are assigned full time to specific clients. In some cases they're not even staff, but rather contractors. In that case, they must only be able to see and respond to tickets involving their assigned clients.

Perhaps when creating/editing roles, there can be the option to select one or more clients. Then that role can only view/edit data if it relates to those selected clients and for the tasks selected in the roles permissions. Then I would create a role called "Client X Assigned Staff" for example.

Then perhaps as a side feature it would make sense to allow multiple roles per administrator.

I know this has been requested in the past, but those feature requests were quite vague and/or hard to understand.

Best Answer
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Thank you for submitting this feature request. At this time this is not a feature that we have planned to implement - the demand for something like this just doesn't exist. WHMCS users can manage ticket behavior by configuring support departments - you can find more information here: http://docs.whmcs.com/Support_Tickets#Departments

Comments (12)

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In reply to my previous comment, I guess it's about time for me to put my developer license to good use and actually create this since I doubt it will be done soon (unless someone else already started).

It will give me a good project to start out on for creating custom modules. Hopefully I can have this made soon, I was about to create my own system for this type of thing, but I figured WHMCS was already made and did a pretty good job, so this will just give me a shortcut to making something I want rather than creating an entire system from scratch and possibly never finishing it.

I don't have a licensing module so I'm not sure if I can implement it with that, although I don't see why I can't cover the main aspects of it.

I'll leave out the technical details of it but this will need a thorough job to make sure I get every hook handled that needs handled. I'll see about getting a beta version out soon so it can cover the main frontend aspects of it and later on getting the more thorough version out to patch up more of the backend and seal it up right.

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http://forum.whmcs.com/showthread.php?88123-Support-Department-Restriction

Created the addon, currently in BETA. Let me know what you guys think (for those of you who still need this).

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Thank you for submitting this feature request. At this time this is not a feature that we have planned to implement - the demand for something like this just doesn't exist. WHMCS users can manage ticket behavior by configuring support departments - you can find more information here: http://docs.whmcs.com/Support_Tickets#Departments