Feature Requests
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3rd Party Knowledgebase Modules

Michael McNees shared this idea 10 months ago
Under Consideration

It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.

For example, changing the KB to a WordPress backend would allow for the use of popular page builders, SEO plugins, etc. to significantly improve the WHMCS KB.

Comments (2)

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Hi Michael,

Thanks for your suggestion. As far as I'm aware Wordpress does not include a Knowledgebase functionality as standard. Is there a specific Wordpress Plugin you'd like to see this work with?

What other systems would you like to see such a feature work with?

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Any CMS that allows for categorization of posts would work well, I believe. With WordPress as an example, using the Knowledge Base for Documents and FAQs By Echo Plugins seems like a nice fit since it is open-source.

Raneto also seems like a good alternative to a WP system

http://raneto.com

Some are also using GitHub as a KB authoring platform. Perhaps some integration there would be beneficial as well.