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Support Ticket Timers



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We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenance windows etc we should be able to set timers on tickets for specific time/days.

45 Comments

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Travis Taylor commented 21st January 15
We plan on buying the busyrack ticket timer module until this gets integrated into the base whmcs install. Any chance that this might get worked in some time WHMCS? :D
Touch Support, Inc. commented 19th June 14
This feature would be extremely helpful. Especially since most major helpdesks already provide something similar

https://kayako.atlassian.net/wiki/display/DOCS/Viewing+and+handling+a+ticket#Viewingandhandlingaticket-Follow-Up
ramf commented 31st May 13
Hi,
as i stated before - this issue should be part of WHMCS without the need to buy a module for that.

i'm using the http://www.busyrack.com/whmcs-ticket-timer/ module and it's o.k. - but nevertheless it should be part of the ticket system in WHMCS directly.

BTW,
there should be an option to mark the ticket in which the timer was set off,
now you can change the status and so on - but i think that i'f the ticket where to be bold (like unread ticket) or maybe a different color that stay that way until you confirm that you acknowledge the timer is off (in the due time that you set the timer too) - something like an alarm clock that you should press something to stop the alarm.
Hosters.at commented 30th May 13
would be a very usefull furute!
Carl G commented 30th May 13
why does whmcs require an addon for this?

This is a very common feature of every other ticket systems i know :P

yes, we need this whmcs : that's how tickets should be working!
DigitalServer commented 30th May 13
I purchase an addon with this feature, and works perfect for me, at the addons market exist a person who develope similar request.

The name is ticket timet.
Arnulfo
www.digitalserver.la
Dedicated Servers in Mexico
Toba Obaniyi commented 30th May 13
Certainly an important feature that would ensure admins don't forget to attend to certain tickets. especially tickets that need to be attended to much later
Star Network commented 30th May 13
Just tried Busyrack module and I belive that simple timer like on projects tasks is better,
+ Description per time scheduling
with total time for Ticket and Option to Invoice this total time
for example: 5 minutes: first review
30 minutes: fix
10 minutes: QA
total time: 45 Minutes
Invoice for 50USD

Best Regards,
disenioweb commented 3rd May 13
People, go to this link:

http://www.busyrack.com/whmcs-ticket-timer/

Tom made a perfect addon
CDJ HOSTING commented 3rd May 13
What about using the marketing system? you can add in a hook that does a check per your requirements on the daily cron run and sends out the correct email? no need to code in "tickers" whmcs already has the functions for this you just need to work up your own magic for it.
Dustin C commented 3rd May 13
WHMCS Chris wrote:Hello,

Not everyone knows how Ubersmith does something - please be detailed in your request to ensure the community can understand.

I assume, because I'm not familiar with Ubersmith, that you wish to set a timer so you check back into a ticket - is that correct?
So what do you think Chris :)
DavidBee commented 16th April 13
OK well I persoanlly think this is a really good idea, both for support and sales.
ramf commented 16th April 13
Hi again,
I can see that this request is still under "Requires Feedback what other feedback or information do you need?
No Thank You commented 24th March 13
Sounds good.
ramf commented 23rd March 13
so you can use it with a specific ticket status, so every ticket with this status only will get the reply that you want.