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Stop Clients Closing Tickets



119 Votes
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I think it would be a great idea if we can stop clients closing certain tickets.

For example I would like to stop clients closing tickets that have been opened internally by our abuse department. We normally set these tickets to a custom status and monitor. We would like to only close these internally when we see fit.My idea could be implemented on a ticket by ticket basis or department wide.Discuss below and let me know what you you think of my idea.

Featured Comment

WHMCS commented 3rd April 20
Hi there,
Thanks for your votes and suggestions so far. As an immediate solution, the Close Ticket button can be removed from the client area to prevent clients from self-closing tickets.

I've attached an example (provided strictly as-is, without warranty or support) which can achieve this in WHMCS v7.
To use, unzip the attached file and upload to the /includes/hooks directory.

24 Comments

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ptomter commented 6th May 13
I think that we should have this assigned to a status and not on per ticket level. When creating a custom status we can choose this as an option equal to not autoclose ticket.
Jorge Ljubich commented 23rd March 13
I think that this feature should be implemented but keep under each admin consideration to enable it in their installation. At least, I would like to receive a notification when Clients close a ticket.
DavidBee commented 18th January 13
Hi,

This is all starting to getting boring. Everywhere I turn on the WHMCS site or forums all you see is negative comments. Think I may just stay away for a good couple of months to see if anyones niceness returns.

Also I'm quite appalled at how some of my fellow web hosts have handled themselves on this site. I would love to have a look at the customer service they offer.

See you guys again if this forum/site ever becomes friendly again
Official Response
WHMCS commented 18th January 13
Kunnu,

There is a Frequently Asked Questions widget on the side of every page on our Feature Request system. It outlines how many votes you get, and how WHMCS is processing those requests internally. Votes as well are not the sole weight of a Feature Request, a good idea with one vote may make it in.
Kunnu commented 18th January 13
WHMCS Chris wrote:This is simply not true. Kunnu, I've edited a few of your posts already - please refrain from the negative commentary. If you wish to express any annoyances or distain, feel free to email me directly at chris [at] whmcs.com
Sorry, I was think feature request can't be accepted until you get 50 to 100 votes.

(P.s: Its not my fault, last year one of WHMCS staff told me in forum that I need more support for adding my feature.)
Official Response
WHMCS commented 18th January 13
Kunnu wrote:You get only 8 votes so you need more votes for adding this feature otherwise your request will be ignored by whmcs staff :(
This is simply not true. Kunnu, I've edited a few of your posts already - please refrain from the negative commentary. If you wish to express any annoyances or distain, feel free to email me directly at chris [at] whmcs.com
JLHC commented 27th December 12
HostSurfUK wrote:Please let us all know why else you think this is a good idea. I would like to push this request through!
I have the same view as you when it comes to ticket from the Abuse Department where clients should not be allowed to close by themselves.

Another point will be tickets from the Billing Department, eg. requesting for verification documents, incorrect billing details, etc.
DavidBee commented 27th December 12
JLHC wrote:Agreed.
Please let us all know why else you think this is a good idea. I would like to push this request through!
JLHC commented 27th December 12
Agreed.