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Product/Service/Hosting renewal notices



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Hosting accounts need their own renewal notice system, just like domains have.

Having only the invoice generation is not enough, and it's very unfriendly to the customers, especially for those on annual packages.

20 Comments

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Jorge commented 16th December 12
Exactly. We've had many customers complain that they receive an invoice when they haven't ordered anything from us.

We should be sending renewal notices before we send an invoice.
bakasani commented 16th December 12
Yes it would be useful for annual hosting renewals whereby you could even turn off invoicing alltogether and just have the renewal invitation/notification go out. Some clients actually think that we will chase them for the annual invoice payment once they are re-invoiced annually and its not the case. This method also cuts down on the number of unpaid invoices in the system as paid invoices are then only generated for renewed/paid items.