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Tickets - Ignore "Automatic reply" in subject lines

Rob Bates shared this idea 1 year ago
Already Possible

We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our customers will reply directly to the email if they have an issue, this will then generate a support ticket.

The problem is when our customers are away from their business and have Auto Reply turned on, like the recent Christmas break, we get lots of new tickets being opened for the Automatic reply and subsequent replies to the ticket, for the auto reply to the ticket confirmation.

It would be great to filter out these auto replies.

Comments (1)

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Hi,

Thanks for your suggestion.

This can be achieved by adding "Automatic reply" to the blocked subjects list under Setup > Support > Spam Control.