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Ticketing System should obey RFC 3834 regarding auto-responses

Will Harrison shared this idea 3 weeks ago
Under Consideration

The ticketing system should obey RFC 3834 and not auto-respond to mails coming in that are themselves auto-responses as indicated by the headers:

Auto-Submitted: auto-generated

and

X-Auto-Response-Suppress: All

Outgoing auto-responses should also have the "Auto-Submitted: auto-generated" header set.

This is a RFC so should definitely be implemented plus is a very easy fix.

We recently upset another provider who complained about our ticketing system being faulty due to not obeying this RFC.