Ticket system - Possibility to assign to a specific staff
-
Felipe Santos shared this idea 11 years ago
- Support
- 26 Comments
50
Votes
This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.
I cant have all staffs in the same department, because the sense of responsibility is divided and doenst work. just one or two per department.
and... when all them are busy i send the ticket to another one that i choose.
I cant have all staffs in the same department, because the sense of responsibility is divided and doenst work. just one or two per department.
and... when all them are busy i send the ticket to another one that i choose.
Featured Comment
Ticket flagging assigns the ticket to that user, displays at the top of their ticket list, is configurable to only show up in that users ticket list, and sends the admin user an email notification both when it is initially flagged and any time it is replied to. How would this differ?