Feature Requests
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Ticket survey

multisoft shared this idea 6 years ago
Completed

it would be nice to implement a ticket survey after closing a ticket by client or auto close ticket.

Comments (8)

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1

Would be a nice feature can't +1 it cause I've ran out of votes.

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Michael Dance wrote:

Would be a nice feature can't +1 it cause I've ran out of votes.
I think it will be added in next release, when you closed a ticket with WHMCS support, it asks you feedback :D

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it will be nice thing and thanks +1

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صهيب الفهداوي wrote:

it will be nice thing and thanks +1
Yes it will :)

thanks

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Excellent

Would be a nice feature +1

But it must be put property activation and deactivation :)

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Bader Almutairi wrote:

Excellent

Would be a nice feature +1

But it must be put property activation and deactivation :)

Thank you :)

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Hi,

Thanks for adding this feature to the system.

It's a bummer that we cannot edit / add questions.. - is it something that you are planning to add soon? there should be an option to ask other question and so on.

Since the ticket feedback requests will be sent to every ticket closed - we need a way to activate this per department, lets say we want only the support department tickets to be survey after a ticket been closed - and not the sales or accounting tickets.

Also there should be a way to allow customer to choose not to be survey again, there are some customer with high volume of tickets and there is no need to keep survey them again and again for every ticket - or at least give them the option not to be.

photo
1

Hi,

Thanks for adding this feature to the system.

It's a bummer that we cannot edit / add questions.. - is it something that you are planning to add soon? there should be an option to ask other question and so on.

Since the ticket feedback requests will be sent to every ticket closed - we need a way to activate this per department, lets say we want only the support department tickets to be survey after a ticket been closed - and not the sales or accounting tickets.

Also there should be a way to allow customer to choose not to be survey again, there are some customer with high volume of tickets and there is no need to keep survey them again and again for every ticket - or at least give them the option not to be.