Feature Requests
Share ideas, discuss and vote on requests from other users in community

Ticket Status: Close and Remain in ticket

[email protected] shared this idea 5 years ago

Currently, set the ticket to any status except for close and remain in the ticket view are options that are available. Close ships you back off to the list of open tickets.

This would be nice to have as closing a ticket and then adding notes about that ticket is often the way our techs would like to work.

Comments (1)



Thanks for taking the time to submit this suggestion. I'm pleased to advise that the new ticket reply options in v6.3 mean that this is now possible.