Feature Requests
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Support Ticket Timers

Dustin C shared this idea 5 years ago
Under Consideration

We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenance windows etc we should be able to set timers on tickets for specific time/days.

Comments (34)

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Improvements to the built in ticket system are always welcome and this would be great if it could be added at some stage

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This would be very helpful for us as well. Often we provide a customer with a quote and they want to wait a week or two. We would like to schedule a reminder for us to follow up. We currently do this manually via the to-do list but it's a convoluted work-around.

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Would be a great idea.