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Setting to choose which default order to have for support tickets

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MyDigia shared this idea 11 years ago
Support
8 Comments

14 Votes

Since 5.2.2 version, the support tickets default ordering is oldest to newest. Depending on each business, the need is different. It is best to have the option to choose for the tickets to be sorted oldest to newest by default, or newest to oldest. Even-though clicking on column header changes this, but this is still session based on each browser of each user. Not helpful enough...

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WHMCS commented 7th July 15

The support ticket page sorting is now saved permanently per-user and in v5.3 we added the "Update Last Reply Timestamp" option in Setup > General Settings to allow you to choose whether 'bumps' from clients would reset the last reply timestamp or not.

How can we improve WHMCS?

Setting to choose which default order to have for support tickets

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