Feature Requests
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Product Recommendations at Checkout

Anonymous shared this idea 6 years ago
Under Consideration

As a Product Provider, I would like the ability to enable a "Product Recommendation" at checkout. Where for example, if a client purchases a hosting account - a notification for related/recommended products also pops up. ie:

Clients who purchased $PRODUCTNAME, have also purchased $RECOMMENDEDPRODUCT

This would help in the up-sale at checkout.

http://forums.whmcs.com/showthread.php?62150-Product-ordering-quot-Clients-who-purchased-this-also-purchased-this-quot

Comments (7)

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1

I like it, but I would prefer more control such as; Customer buys an umbrella and I want it setup so I can suggest he buy a rain coat also.

ALSO, a multi step checkout. Step 1 -> choose domain, step 2 -> choose hosting package and quantity. (my products differ from hosting how ever so the default setup doesnt work)

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2

This is best done AFTER the sell. Reason being, I have seen tracking reports on those that upsell AFTER the original sell versus before checkout.

The conversion rate is much better upselling to the client after the sell, first you are not distracting the client with other offers, which increases the chances of shopping cart abandonment, as you are making the checkout process as simple, clean as possible.

Now right after the checkout process and client has payed take them to a page for an up sell. 1) They have shown they will purchase from you, their card is out ready to purchase again. This has shown positive in results already. That is the type of up sell I would want with WHMCS.

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2

I hear what you're saying but in my case it is not to really "up-sell"

the customer but to recommend what he may need in addition too. For

example; he may buy web hosting for ecommerce and doesnt realize he

should have an SSL cert. He would then have to "continue shopping"

instead of checkout...

You could as you have said send him to a

page with an upsell after checkout but this function doesnt seem as

viable.. For example; when you add a product to cart and goto checkout

at godaddy they first have a page that shows you a ton of other items to

add before checking out..Considering they are the top of what they do I

would assume they have realized that pre-cart checkout is really the

way to upsell with targeted recommendations.

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1

Im still all for this after 2 years!

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1

Currently, WHMCS support this for Market Connect. But it would be great if this is implemented for all existing products. Like someone wanted to upsell a Custom Web Design with a Hosting or Domain Purchase.

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1

Would also love this, so you can recommend support options on certain products or, as has been pointed out already, an SSL cert on hosting.