Feature Requests
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PayPal non-subscription setting in new module

Mark Krieger shared this idea 1 month ago
Under Consideration

The old PayPal module allowed to disable subscriptions and to only allow PayPal for one-off payments.

I would like to see this feature in the new PayPal module as well so we can switch to the new module since we don't want to deal with PayPal subscriptions. We have credit cards for that.

Comments (3)

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Hi Mark,

Thanks for your suggestion.

We know that one of the pain points of PayPal subscriptions was clients accidentally creating new subscriptions when they had one already. The new PayPal module contains measures to prevent this.

Can you help us understand the other reasons you don't want to offer PayPal subscriptions?

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The main reason is that when I looked last into it when changes were made to the fees or services cancelled PayPal subscriptions were not changed automatically and people had to go in to their accounts and cancel subscriptions.

We have customers who have monthly and quarterly services for example and on credit cards they are just being charged whatever it is on that date and if there were additional one-off services billed they can all be charged by the system automatically whenever the due dates are while from my understanding back then that was more complicated with PayPal since it required customers actions.

If PayPal can be operated/charged the same way that credit cards can then that's OK, but as long as that is not the case I don't even want to give customers the impression that we can auto-charge services to their PayPal accounts because then they need to remember what is being automatically charged and what they have to pay manually.

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Here's another reason.

On a single order a customer orders hosting for a one year at a time (because that is all I offer) but they register their domain for 5 years at a time. How do subscriptions handle that?

Beyond that, it is not PayPal or WHMCS's place to tell us how to run our business. If we choose to not have subscriptions, why suddenly force us into that model?