How can we improve WHMCS?

We started using WHMCS Support Tickets.
When a ticket is created, email notifications being sent to the the client would come from the Support Department's email address as the sender.

We would like to have the sender of all tickets to be overridden by another address.

What we are trying to do is we would want the emails to all come from one email address so we can easily organize our mailboxes and tickets.

Thanks!