Please update the Plesk module to be at feature parity with cpanel. There are several key things that we require:
1) Out-of-the-box support for Plesk 11.
2) Bandwidth and Disk accounting.
3) Ability to decide if a second domain will be listed under the "customer" record of a different domain or under a unique Plesk customer. Today, additional domains are only placed as additional domains on the first Plesk customer record.
4) Button in the Plesk admin module to log into the Plesk control panel using the account credentials.
5) Have the ability to properly send out new service welcome letter templates using the Plesk credentials of the proper account. This one is hard to explain, so let me provide example. Customer creates example1.com. Customer record is called example1 and domain is example1.com. Welcome letter for this works fine. Customer creates a second account for example2.com under the same WHMCS customer record. Domain example2.com is created under the Plesk customer for example1. Welcome letter goes out, but shows the Plesk user as example2. This is inaccurate because the customer record is actually example1.
I would like to understand if WHMCS has intentions to continue to maintain the Plesk module correctly and if the features will be brought up to the same (or nearly the same) capability of the cpanel module.
Thanks,
I like this idea
A new Plesk module was included in the 5.3.3 release which supports Plesk versions 8 through 11. It includes support for Disk and Bandwidth Usage Stats reporting and auto login support. If you encounter any problems with it, please let us know.
Would love that
Plesk 11 needs to be fully supported as the business model is new.
Please also bear in mind Parallels Plesk Automation (multi-server architecture). Many of us come from a Plesk Expand background and we're moving over to PPA. Without 100% integration we're going to be lost. Our main request is perfect overage billing.
Agreed on this.
Modules garden has a plesk plugin that at least does more than what WHMCS offers now. I personally like plesk a lot better then cpanel
Totally agree, Plesk Panel Total Support - Total integration like Cpanel/WHM
Please, I was testing parallels automation and moved just recently back over to plesk 11 and was trying to also get the customer and business manager addon but they took it off. now I talked to 2 people and they just tell me they will have one of their sales reps contact me. :( Doesn't make any sense to me. But I need to make sure WHMCS is supported to move here and make this my new billing home.
Where are we with the Plesk full integration and support? The CPanel integration feature has a lot of votes but Plesk is very important too - not every Hosting Providers use only CPanel. This is a recommended feature.
Really needing this feature... Whats the progress now?
It would certainly be nice to have these features. There are ultimately 2 feature requests here (the second I might even consider a bug):
1. Bandwidth and Disk Accounting / Resource Tracking (#2 above)
I think this is the most important of the bunch considering we can't even auto-suspend accounts due to overage at the moment, unless we leave that up to Plesk entirely. By leaving it up to Plesk, the status of the account in WHMCS does not sync properly with Plesk, creating poor customer service when their Plesk subscription suspends, but their package in WHMCS shows as active.
2. Handle multiple subscriptions better (this is basically #3 and #5 together)
I believe that WHMCS should continue to set up multiple subscriptions under the same customer in Plesk when the accounts are provisioned to the same server. The problem with doing this (as described above) is that WHMCS stores login credentials for each plan, while in Plesk, the username and password are tied to the client / customer. This means that the only correct user/pass combo that WHMCS stores is the one for the first provisioned plan/subscription. This results in the following symptoms:
a) The email template that is sent out when provisioning an additional (2nd, 3rd, etc) product to the same server as their first product includes newly generated login credentials that will fail because the client must use the credentials currently associated with the first plan on that server.
b) When the client attempts to log in to Plesk for any plan beyond the first (via the client area), it will fail because the credentials associated with the new plan were never used when creating the new subscription in Plesk (only the first plan's credentials matter to Plesk since they're tied to the client, not the subscription).
Solution
The simplest solution that I can think of (aside from creating a new customer in Plesk, which I'm not a fan of) is for WHMCS to check if the customer exists already on the server it is provisioning to. If the customer doesn't exist yet, then proceed as normal. If the customer *does* exist on the target provisioning server (assumably based on the email address?) then it should find the existing plan in WHMCS, copy the credentials and store the same user/pass combo with the new plan.
The only remaining problem with this solution is that logging in to Plesk for any plan will automatically bring the client to the first subscription, not the one they thought they were logging in to. I'm hoping that there's a way to specify which subscription should be active when logging in to Plesk via post fields. If so then the "Log in to Plesk" module button could specify the primary domain of the subscription the client is attempting to log in to and thusly be brought directly to the subscription that matches the plan they clicked on in the client area.
#4 above, you can accomplish by logging in as client, then use the module's "Login to Plesk" button". It's not as convenient as having such a thing on the admin side for each package, but at least it's an option! Therefore I would consider that the least important feature of the bunch.
I want this features too, I'm tired to complains of our customer for wrong login!
Without any doubt, plesk integration now!
Fixing this should be your number 1 priority.
About to give up on waiting for this feature and move to another billing solution. Plesk is as popular as cpanel yet it is severely neglected by WHMCS.
This feature has been done?
A new Plesk module was included in the 5.3.3 release which supports Plesk versions 8 through 11. It includes support for Disk and Bandwidth Usage Stats reporting and auto login support. If you encounter any problems with it, please let us know.
Cool, an official response with a fix. WooT! I'm going to test it out. =D
Just in time before the unveiling of Plesk 12 at the Parallels Summit in New Orleans next week. D'oh!
Which module name do we select? Is it Plesk or Plesk Extend
Check out our module Parallels Plesk Panel Extended For WHMCS as it offers what you need and even more. It supports all Plesk versions starting from 9. You will find more information here.
It's worth to mention that the module is recommended by Parallels®. More information about it here.
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