Feature Requests
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Email Verification Before Completing the Checkout

Kevin shared this idea 7 years ago
Completed

For many services it is very important to make sure the subscriber is the actual owner of the email. This will add one extra layer of security to the sign-up process. In addition, this will prevent any mistake by the client during the checkout by entering the wrong email address.

We recommend before running any final process such as payments, creating products, or hooks WHMCS sends a verification email that contains a link to continue to the checkout. WHMCS should be able to check whether this email exists on the database to skip this step.

We recommend the feature to be optional and can be activated in the General settings.

Comments (18)

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most of the customers in my system have never verified their email address. It needs to be required before they can login.

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Funny it took whmcs until 2020 to reaslize this?

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Totally agree, many times customers even key in the wrong email address and checkout and make a payment, giving us no way to contact them and no way for them to check their order. End up losing money due to chargeback fees for refunds.