Feature Requests
Share ideas, discuss and vote on requests from other users in community

Customize "ticket watching" messages

Héctor Luaces shared this idea 11 months ago
Under Consideration

Any administrator on the watchlist of a ticket will be notified upon any change that it might receive.

Unfortunately, this email is exactly the same than the one that an administrator would receive if they were the ones in charge of the ticket or simply if they had suscribed to receive all of the department's events. This makes it impossible to classify these emails in several categories.

It would be helpful to have an email template that could be assigned to these events, so that we can customice them if needed.