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Control SSL Status Monitoring per Product

Frank Feingold shared this idea 1 year ago
Under Consideration

Starting with WHMCS 7.7.0 SSL monitoring has been introduced. It currently appears to check for a valid SSL certificate for All products/services that are:

  • Hosting Account
  • Reseller Account
  • Dedicated/VPS server

We'd like to see an option on the specific service to override/disable the SSL check.

In our case, we have a particular type of VPS that we sell that comes with a software firewall. The client configures the firewall so they have access to the VPS and the VPS has a valid SSL. WHMCS on the other hand, does not have access to their VPS so the SSL check shows an invalid SSL.

This causes two issues:

  • WHMCS shows an invalid SSL when there really is one (WHMCS just can't check it)
  • The VPS firewall logs the fact that WHMCS tried to connect to the VPS (to check the SSL status)

Both of these are are causing a number of un-necessary support tickets.

It would just be a lot more flexible if the SSL check could be turned off on a per product/service level.

Comments (32)

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1

Edit the clientareadomains.tpl template, line 51 comment out the html line that reference $domain.sslStatus->* . You might also want to disable it on clientareaproducts.tpl too, in case you have a lot of hosting plans. On the domain/product detail you will still see it, but that should be ok, it is no longer abusing.

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I would like to turn off this function completely, this is because of servers that will not resolve and always give error.

Also, clients feel there is somethng wrong when they see a red icon and call us for this.

Please add the basic functionality of switching it on and off.

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If modules like SolusVM, Proxmox and so on are used, WHMCS destroys the complete functionality with this monitoring. Eternal loading times are the consequence, if the hostname is not resolvable.

Since WHMCS encrypts the whole code and there is no way to prevent the whole thing by hook, we will have to switch away from WHMCS.