Feature Requests
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Customer Support ticket Administrators

MIchael Custance shared this idea 2 years ago
Under Consideration

A feature we use in Kayako, is the ability to tag an email addresses which log support tickets to an organisation. We can then set a customer organisation administrator.

This organisation administrator (who is a customer) can then see their own tickets and all other tickets raised under their organisation.

We find this very useful for our support contracts where all users of an organisation have access to the support email and portal