Feature Requests
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admin only knowledgebase system in WHMCS

ramf shared this idea 6 years ago
Under Consideration

Hi,

we need a way to use the knowledgebase for inside information / admin only.

We want to use some of the articles in the knowledgebase without letting our customer (registered or unregistered) to see this internal knowledgebase.

I know there is a way to mark the article as private so only logged in users can view - but we need a way to use some of the articles in the knowledgebase as internal only.

Thanks.

Comments (14)

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+1 for me.. we need this. as there are some KB which are tend for our staff only.

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Would be great as we could add material and videos which employees can refer to if they get stuck trying to doing something. Also would be useful for storing guides/steps to fix or correct certain server issues rather than Googling it. Once a working solution has been found we can add it to our admin knowledgebase for use in the future.

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Aside from using this for documenting internal processes, it would be nice to use this as a method to keep articles in a "draft" state, so that multiple staff members could review (but not modify) a KB article before it is available to either clients or the public.

This is one flag on the article and a permission in the ACL system. Let me at the source for a few days and I'll have it implemented for you, with docs. :)