Julian M.
shared this idea
11 years ago
2
Votes
I find that I sometimes need to add multiple recipients to support ticket replies, especially when dealing with clients in larger organizations. Having a CC or BCC field would be very useful, I think. Or if I need to copy a specific staff member, this would be handy, too.
Featured Comment
That is correct - this feature is available. However I've submitted a case with our developers to get the field issue resolved. Thank you for updating us.