Ability to tag a support ticket for knowledgebase review.
I have been loving the WHMCS product and enjoy the features it has regarding its knowledgebase. For my use case, I like to review past tickets to find consistent behavior and possibly create a knowledgebase article to help future tickets. I have been doing so manually keeping note of the tickets remotely. However, what would be nice is to see a feature that allows me to leave a note or a tag only visible to staff, on a ticket that is closed that I can filter by to help with this process.
Thank you for your time and great product overall,