Ability to tag a support ticket for knowledgebase review.
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Richard Marroquin shared this idea 3 years ago
- Support
- 2 Comments
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Hello,
I have been loving the WHMCS product and enjoy the features it has regarding its knowledgebase. For my use case, I like to review past tickets to find consistent behavior and possibly create a knowledgebase article to help future tickets. I have been doing so manually keeping note of the tickets remotely. However, what would be nice is to see a feature that allows me to leave a note or a tag only visible to staff, on a ticket that is closed that I can filter by to help with this process.
Thank you for your time and great product overall,
Richard M.
I have been loving the WHMCS product and enjoy the features it has regarding its knowledgebase. For my use case, I like to review past tickets to find consistent behavior and possibly create a knowledgebase article to help future tickets. I have been doing so manually keeping note of the tickets remotely. However, what would be nice is to see a feature that allows me to leave a note or a tag only visible to staff, on a ticket that is closed that I can filter by to help with this process.
Thank you for your time and great product overall,
Richard M.
2 Comments
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Thank you for the response! The tag cloud for tickets seems to be exactly what I needed! Thank you again for pointing me in the right direction.
Highest regards,
Richard M.
Thanks for this suggestion.
Support tickets currently have a searchable tags feature described here: https://docs.whmcs.com/Support_Tickets#Ticket_Tags.2FTag_Cloud
It sounds like this might meet your needs?