Feature Requests
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Ability to assign tags to tickets

Anonymous shared this idea 6 years ago
Completed

In order to better track, and manage my tickets - I would like the ability to add tags to them so I can better identify common issues, track tickets, etc.

Comments (2)

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3

Also, the same thing for orders. Sometimes we have pending orders that we can't accept for whatever reason, and we'd like to have the ability to add a tag stating the reason for that pending order.

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2

The ability to "flag" a ticket for "make into a kb article" and an associated report of those is a definate needed feature.