Feature Requests
Share ideas, discuss and vote on requests from other users in community
 

Move ticket note option

Jazia shared this idea 1 year ago
Under Consideration

Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?

Currently, it is added in different color below the ticket.

But this can be added as a pane as shown in this screenshot, making it more accessible and intuitive.

Thank you!