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Termination Days setting individually for the product / services we are creating.

  • datajapan shared this idea 7 years ago
  • Payments/Billing
  • 2 Comments


11 Votes
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Although we offer some products / services, some services require immediate termination of service due to the user's unpaid fee.
That is when, for example, a license from a third party vendor is involved. In the suspend process, the license will remain alive, so we will suffer loss of license fee.
However, the service you want to terminate is limited. In another service we offer we do not want to delete user's usage data by Terminating.

Therefore, I think that Termination Days setting individually for the product / services we are creating is necessary.

2 Comments

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Lane Jancy commented 2 months ago
In addition to hosting, I also sell connectivity. My service provider has recently mandated a 30-day cancellation notice period, which does not include the current month. This means that if I terminate with my supplier on any day in March, they will only terminate by the end of April at the latest. In my WHMCS, however, my client can terminate at any time or until the end of the billing period. This means that I will have to pay an extra month to my supplier, but there will not be any legal ramifications with my client because we cannot force termination dates based on specific products.
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selwynorren commented 16th March 20
I have a similar need.

Not only do I sell hosting, but also connectivity. My service provider has now stipulated a 30 days cancellation noticed which excludes current month. In other words, if today is any day of March and I terminate with my supplier they will only terminate end of April minimum. However in my WHMCS my client can terminate immediately or end of billing period. This means that I have to pay an additional month with y supplier, but no legal binding with my client as we cannot force terminate dates based on specific products.