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Recalculate tax on Total Due Today based on country

  • Fredrik Rovik shared this idea 3 years ago
  • Order Forms
  • 2 Comments


9 Votes
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Hello,

We have the following issue,

Unregistered users placing an order will at checkout (checkout.tpl) create an account, and fill in details.
When selecting country of residence outside of our country, tax is not updated in total due today. Naturally this can and has confused some customers.
Even though the invoice being sent out is correct, the visual feedback in checkout will still display tax.

We suggest that country selector triggers a re-calculation of total due today, so that tax can be updated.

3 Comments

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Daniel Barton commented 3 weeks ago
I'm mortified that this issue still hasn't been resolved and it's very concerning that the WHMCS team think it's ok for a customer to be shown one price, and then charged another. Having a tab half way thought he process that the customer *might* use to calculate tax isn't in anyway an acceptable solution to this.
Official Response
WHMCS commented 9th June 21
Hi Fredrik,
Thanks for this suggestion.

At present visitors can obtain a clearer picture of their total including appropriate taxed via the "Estimate Taxes" tab on the previous stage of the checkout process; the view cart page.
Michael Storm commented 4 weeks ago
The estimated tax on the cart page is not enough. According to (Danish) law the user must see the exact amount that is withdrawn from their account at the page where they accept the order (checkout).

Danish law (translated to english):
"When you shop online, you must easily be able to find the price of the item. The online store must inform you of the total price of the item. You should either be able to find the price on the page where the item is displayed or easily navigate to a page where the price is shown.

The online store must always state the total price of the item. This means that the price must include VAT, taxes, and other charges. If there are costs that may vary or be completely avoided, they can be stated separately. This could, for example, be shipping costs. Once you have entered your order, you must be informed of the total price before confirming the purchase."

The last line states this clearly.

If you need any reference on the correct way to do this I suggest looking at Woocommerce. Used by millions they got this done the right way.

This is a 3 year old request but drawing attention to the issues regarding the law (probably in multiple countries) you should get this fixed ASAP.

We have made our own temp. fix within a days work so it should not take to long to get this done correctly from WHMCS.

Kind regards,
Michael