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Customizable invoice reminders

  • Gregory Braggs shared this idea 1 year ago
  • Payments/Billing
  • 11 Comments


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WHMCS offers only one invoice reminder time, which, to me, is a bit insufficient. I find that a 2 week reminder is "ok" for an annual customer, but a 2 week invoice reminder for a monthly customers is a bit overkill. And a 1 week reminder for an annual customer is not enough. I hate to charge people $500/year for service and their reminder is so short.

I think it would be great if we could customize invoice reminders based on billing cycle. For example, people who pay annually may get an invoice reminder of 30 days in advance. People who pay monthly, may get an invoice reminder of 1 week in advance.

The ability to create multiple invoice reminders (automatically) would be great as well, especially for quarterly/annual/bi-annual/tri-annual customers. I would love to be able to set at least 2 or 3 reminders for annual customers so they will have plenty of notice ahead of time of their upcoming bill.

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devidpaul402 commented 29th October 24
I completely agree – having customizable invoice reminders based on billing cycles would be a fantastic improvement! Different billing frequencies definitely need different reminder schedules to avoid over-notifying monthly customers or under-notifying annual ones. Adding options to set multiple reminders for longer billing cycles would also give customers ample notice for larger bills. This flexibility could make invoicing feel more personalized and customer-friendly. Hopefully, this is something WHMCS can consider for future updates https://sprunkimods.com/
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Aliya Ali commented 30th September 24
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RoseBL commented 20th August 24
I completely agree that having customizable invoice reminders based on the billing cycle would be highly beneficial, as it allows for a more tailored approach that can better accommodate the different needs of monthly and annual customers.
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cheekheal commented 25th June 24
It's clear you've put a lot of thought into improving customer communication and ensuring they have ample notice for upcoming bills. Customizing invoice reminders based on billing cycles would indeed provide a more tailored and considerate approach to managing client expectations, especially for those paying annually versus monthly. This proactive approach not only enhances customer satisfaction by reducing last-minute surprises but also reflects a commitment to transparent and efficient billing practices.
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