The refund functionality in WHMCS 5.3.13 is not on accordance with UK legislation.
When a refund is issued, the system must generate a Credit Note with the following details:
- be headed ‘credit note’ or ‘debit note’ as appropriate and show clearly all the following details:
- the identifying number and date of issue
- the name, address and registration number of the supplier
- the name and address of the customer
- the reason for its issue - for example, ‘returned goods’
- a description which identifies the goods or services for which credit is being claimed or allowed
- the quantity and amount for each description
- the total amount credited, excluding VAT
- the rate and amount of VAT credited
- the number and date of the original VAT invoice - if you cannot do this (for example, because returned goods cannot be identified with a particular invoice), you must be able to satisfy us by other means that you accounted for VAT on the original supply
Reference:
https://www.gov.uk/government/publications/vat-notice-700-the-vat-guide/vat-notice-700-the-vat-guide#credits-and-debtsThe current system of issuing a revised invoice contravenes UK VAT legislation and makes WHMCS unusable for UK VAT purposes when it comes to refunds.
The main issue I can see is that currently the date of the refund is not recorded as separate entry, neither is the reason for the refund nor is a unique number applied. The renaming of the document to "Credit Note" should be straight forward.
Merged Ideas
Issue a credit note for unpaid invoice.
I have an unpaid invoice that i want to cancel, my accountant is telling me that i can't canceled an electronic invoice and that i need to issue a credit note with the exact amount in order to cancel an invoice.This functionality is not something that is currently offered by WHMCS.I'm sure that this is something that every one need and it's defiantly need to be offered by WHMCS.If any one know a temporary salution it will be great, thanks.
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I guess I'll just have to faff around and get my accountant to issue the credit note I need from SAGE.
Validation Error
Amount In cannot be less than zero.
The fee being entered must be less than the amount in value.
You need to put a patch to rectify this or allow admins to turn off that validation and also work on a credit note feature.
Incidentally, you ask me to contact the support team and asked to be connected to the development team. Why can't you contact me or at least give me an email address. Why should I have to run around the houses to help you to correct your software?
you just duplicate the current invoice and reverse each amount - therefore all numbers get reverse.
then add one more line with a reference to the orginal invoice and ideally let us add a description there too.
thats it. it can be threated as a regular invoice - however we also need the ability to mark it as payed for the payback.
payment can be regular payment menthos or credits. so it would create a positive credit balance.
if you book it on credits and the customer later change his mind and want real money, we also need the ability to transfer from creit to real money - which is not an invoicing thing just a money transaction.
however back to credit invoice - important is that you reverse every number exactly
the second option is to use real credit invoices.
those can have positive numbers and are practically indentical to the original invoices plus reference and description.
however those CANNOT be in the same real as invoices, they are a seperate thing
because they are negative sales in your bookkeeping. if you jsut change the template name
you yould pay taxes twice where you should pay none.
a nightmare.
Payment processors deal with the gross figure, they do not charge VAT separately.
We deal exclusively with businesses and they need paper invoices and paper credit notes for audit purposes.