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Continuous Invoice Generation for Suspended Orders

  • Vikas Nangia shared this idea 4 years ago
  • Payments/Billing
  • 7 Comments


4 Votes
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When WHMCS is turned on continues to generate invoices for orders that are in a Suspended state.

We suspend orders when we know the customer is no longer going to pay, or in case there has been a dispute, but dont want to terminate the hosting account yet. An invoice being sent to the client when we've marked an order as Suspended, is a major inconvenience.

An invoice should NOT generate automatically if the service is suspended. This should only happen when the order status = active.

7 Comments

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Shaun Reitan commented 13th March 20
Hi Vikas Nangia,

We paid WHMCS to add this functionality probably 10 years ago. I asked them to add options below the continuous invoicing option to select what service statuses it would apply too, they never did..

Here's documentation I created showing how to do this.

https://www.ndchost.com/wiki/whmcs-continuous-invoicing-active-services-only
Conor Moran commented 13th March 20
We're migrating from a system that works that way so it would be very useful for us also.
Vikas Nangia commented 12th March 20
@Shaun,

Yes
Shaun Reitan commented 10th March 20
@Nangia Your wanting to have continuous invoice generation enabled but only for active services?
Official Response
WHMCS commented 3rd January 20
Hi there,
Thanks for taking the time to provide your suggestion.
At present services in Active, Pending and Suspended services are all considered for invoice generation: https://docs.whmcs.com/Billing_Logic#Renewal_Invoices
Setting the service to Cancelled or Terminated would prevent further invoice generation.