Automatically Assign Newest Pay Method as Default
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Lee K shared this idea 2 years ago
- Payments/Billing
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If an invoice automatic capture fails (for example due to an expired card) The client is prompted to create a new Pay Method and WorldPay FuturePay Agreement, which resulted in a successful transaction.
The following month when their next due date rolls around and the invoice is charged automatically as per the automation settings, their payment failed because it attempted to use the same Pay Method as step 1, which is linked to the first FuturePay Agreement (with the expired card).
This is resolved by making the new FuturePay Agreement default for the client's account. It would be beneficial for the client and admins to reduce the frequency of declines and support burden by having an option to set the new one as the 'default' PayMethod.
The following month when their next due date rolls around and the invoice is charged automatically as per the automation settings, their payment failed because it attempted to use the same Pay Method as step 1, which is linked to the first FuturePay Agreement (with the expired card).
This is resolved by making the new FuturePay Agreement default for the client's account. It would be beneficial for the client and admins to reduce the frequency of declines and support burden by having an option to set the new one as the 'default' PayMethod.
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