Have had issues with promo codes also discounting cPanel or additional IP's instead of just the product we wish to discount. There seems to be no issue if it was a separate product, but configurable options always seem to get discounted too.
Apply discounts only to products (not add ons)
Would be great have an option who determine if the discount must be applied to the whole order or only to the product, i.e. Dedicated server = $199.95cPanel addon = $30invoice total = $229.95invoice total with a 10% discount promo = $206.95if the discount would be applied only to the product, the invoice total:Dedicated Server = $199.95Dedicated Server with a 10% discount = $179.95cPanel addon = $30invoice total = $209.95
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With an average of about 7 votes per year, this suggestion has not yet made it on to our roadmap. Thanks for your vote, I'm sure if others share your desire for this feature that could change in future!
It's definitely a problem and should be included regardless of the amount of upvotes here in my opinion.
An example is an SSL certificate with an Install. During the order, I think most don't want to discount the install and in the case of using the SSL Store module where they renew 30 days early, the Install charge would be in sync to renew at that same time.
It'd very useful
You cannot even select what (configurable) products get a discount or not.
Though this should be so easy to solve. Just create, in case of the "configurable options", a simple button (which you click) to include or exclude the configurable options for/from the discount coupon.
How hard can that be?
I even created a simple mockup of how it should look in the admin panel of WHMCS, check screenshot (last option).
We started "using" WHMCS over 1 1/2 year ago. Well using is a big word for it. We were developing our new website back then and we decided to go with WHMCS, because most people (back then) were very positive. Now we are almost ready to launch our new website. Yeah it took a long time, because there were quite a few bumps in the road (= WHMCS). The website itself was already done after 4 months. Still long obviously, but everything was done by hand AND just myself.
Anyways we spend a little fortune on making WHMCS work and act as it should, however because the discount/coupon thing is behind encoded files there is no *legal* solution for it. I am now trying to get this done a different way.
WHMCS has been stubborn all the way so far. They don't want to create a simple fix / solution where you can simply toggle the option to include/exclude 'configurable options' to be included in the price. Nor do they want to give me the decoded/original necessary files to make the changes ourselves. It's clearly a catch-22 situation.
What's worse; WHMCS doesn't even care about the customers. At least that's the feeling I get. Every time I ask something, they ask to put in a request (which will die obviously because it lacks enough votes). It's similar how Odin (Plesk) runs things nowadays, HOWEVER they actually do listen to customer and their support is pretty decent otherwise. The same cannot be said about WHMCS though....
Funny thing is, is that WHMCS advertises on their main website page with texts like "a complete solution" and "WHMCS provides everything you need" which are just a bunch of fancy words without meaning...
Oh well... I am rambling here and WHMCS doesn't care anyways.
Would be nice when they working out a solution to keep there customers happy, but it looks this is asking to much.......
I hear from more and more people that whmcs is not fixing "bugs" in a timely manner and coming with standard answers (promesis) "it wil be fixed in the next release" and then it is not done because there are other points with more priority! As alway's :-)).
Maybe a good idea to ask on webhostingtalk community how they think about whmcs...... and of they have suggestions?