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WHMCS Ticket Custom Field Location

Jazia shared this idea 2 years ago
Under Consideration

For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.

It makes sense to us that the custom field is up there along with dept and priority.

Please, could you think about this?

Comments (2)


Any ETA on this?


Hi there,

Thanks for your suggestion. The position of the custom fields on the ticket submission is controlled by the supportticketsubmit-steptwo.tpl template, so can be customised quite easily:

  1. <div id="customFieldsContainer">
  2. {include file="$template/supportticketsubmit-customfields.tpl"}
  3. </div>

As a general rule, we try and keep template changes to a minimum, so I'd be interested to hear how you feel making this change to everybody's custom tempaltes would be beneficial?