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Unsuspend suspended service after payment

Pavel Odintsov shared this idea 7 years ago
Already Possible

When an invoice is paid after the related service became "suspended" because of overdue payment - this service won't become unsuspended automatically. Company's staff has to unsuspend such servers manually.

Please fix this issue.

Comments (3)


whmcs has an unsuspend on payment option in the automation settings.


I have the checkbox for "unsuspend on payment option" checked, however it does nothing because the site was manually suspended. I think WHMCS does not automatically unsuspend accounts unless it was also automatically suspended. I suppose there is no solution for this, although my previous billing software (AWBS) did this just fine. i.e. even if I manually suspended a site for non-payment... as soon as the account no longer had any past due bills, it would immediately unsuspend any suspended accounts.

- Scott



Automatically suspended accounts due to delinquant payment will automatically be unsuspended upon payment, provided the Setup > Autoamtion Settings > Enable Unsuspension option is ticked.

If manually suspending a service, be sure to leave the suspension reason blank to have it automatically unsuspended upon payment. A custom suspension reason will override the unsuspension, this way an account which has been suspended manually for other reasons (eg. ToS violation) cannot re-activate their account just by paying an invoice.

Related documentation: http://docs.whmcs.com/Products_Management#Running_Module_Commands