Feature Requests
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Support Ticket Timers

Dustin C shared this idea 5 years ago
Under Consideration

We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenance windows etc we should be able to set timers on tickets for specific time/days.

Comments (37)

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yes we need that ASAP

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I was hesitant to do so, but I purchased BusyRack's module and it works flawlessly. It accomplishes exactly what I needed: The ability to set a timer and have a ticket pop back up into my work queue exactly when I need it to. I suggested a couple improvemetns and they had a new release out within 60 days that added them. That's better than WHMCS's turnaround time on features and improvements.

Software developers should *only* devote their time to functionality that doesn't already exist. If it can be done in a module (and this has been, and flawlessly) then it should not be done in core until *all* other non-module capable features have been implemented (this is not likely to happen). Therefore I suggest all of you simply buy the module. It's great and worth the money: https://www.busyrack.com/whmcs-ticket-timer/

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We sort of have this with the offical project management addon. What id like to see is better integration with support tickets the PM addon. Like the ability to create and manage PM tasks directly from a support ticket and track times per task.