I propose to add the fields:
- Registrant Contact
- Administrative Contact
- Technical Contact
Because during the order the customer can decide only the accountholder.
Currently, when a customer is registering a domain name, the system ask poorly for the contact details, ("Domain Registrant Information"), will be better if this information is asked in the same screen as the "additionaldomainfields" and with a more flexible process with better options to define the different sections that are displayed in the whois of a domain (owner, admin and tech), allowing different values for each contact.
Also, is a big issue when a customer want to register 2 domains with different owner, because the system only asks 1 time the "Domain Registrant Information". The only option to fix this is to create 2 different orders, each order with different domain owner/registrant. This is not intuitive and we have a lot of cases with this issues.
Depending the extension, the registry ask for legal documentation in order to modify the registrant/owner of a domain. I can understand a furious customer when he need made a legal procedure just because he has decided to register 2 or more domains in the same order...
1- More flexible options to configure contacts (owner/admin/tech)
2- Allow in the same order multiple domains, each one with different contacts
OVH is a company that has a very good domain order process. Will be very good something similar.
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