Option to edit tickets already submitted
Option to edit tickets already submitted.
As it would work, the tickets already sent would have the option of being edited, if any information is missing, or even has spelling errors.
However this option would have some rules, it can only edit if the response time does not exceed X time. That is, if the message is longer than 5 minutes, he can no longer edit the message.
This time to edit the message could be configured in the WHMCS Admin Area, Tickets option.