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Continuous Invoice Generation for Suspended Orders

Vikas Nangia shared this idea 2 months ago
Under Consideration

When WHMCS is turned on continues to generate invoices for orders that are in a Suspended state.

We suspend orders when we know the customer is no longer going to pay, or in case there has been a dispute, but dont want to terminate the hosting account yet. An invoice being sent to the client when we've marked an order as Suspended, is a major inconvenience.

An invoice should NOT generate automatically if the service is suspended. This should only happen when the order status = active.

Comments (1)


Hi there,

Thanks for taking the time to provide your suggestion.

At present services in Active, Pending and Suspended services are all considered for invoice generation: https://docs.whmcs.com/Billing_Logic#Renewal_Invoices

Setting the service to Cancelled or Terminated would prevent further invoice generation.