Auto-reply to ticket

James shared this idea 4 years ago

Already Possible

I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.

WHMCS currently has this feature for their site but it was as developed for use with whmcs.com specifically and isn't publicly available. It will be a great feature for the public to use becuase it will let clients know that their ticket is being processed or it can give important infomation to a client without them signing on to their emails.

I have attached a image of WHMC's Auto-reply to ticket.

Files: Screenshot_4.png

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Comments (1)

WHMCS Cole ● 4 years ago

Hi James, this is already possible using existing ticket hooks located on this documentation page: http://docs.whmcs.com/Hooks:Support_Tickets

If you have questions as to how to configure this please open a support ticket and our staff will be happy to assist, or take a look at our forums at http://forums.whmcs.com/forum.php.

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