We'd love to see an API flag added for 'open ticket' and 'reply ticket' functions that supports attachments that can be sent through to WHMCS.
To extend this, I'd love to see attachment support anywhere where it's applicable. We were recently implementing an activation code system and we were hoping we could generate a csv file of codes and attach it to the product welcome email without ever saving the file to our server.
We really need it too, currently we are manipulating database for it, which is not 100% fine.
We need this too. We've built a Telegram bot which allows people to use Telegram to create and reply support tickets. The only thing missing is the ability to add attachments.
+1 for this feature
I came across it wanting to do the same thing...create a ticket via API and attaching files to that ticket. I have not tested it yet but I supposed this can be done by adding the ticket via api and then taking the ticket id and sending the files via email to the ticket system pop import using the ticket id in the correct way in the subject. This should add the files and may be an acceptable workaround for some people. The reason we don't create tickets from our web forms via email is because WHMCS needs the from address to the the ticket submitter and many email hosts like yahoo, gmail, hotmail will not allow you to send an email on behalf of those domains.
re-up this idea again, i think 4 years is just way too long for just in "under consideration" status
Thanks for your votes and comments. I'm pleased to advise the OpenTicket, AddTicketReply and AddTicketNote now support attachments in version 7.5!
Relevant documentation: https://developers.whmcs.com/api-reference/openticket/
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