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Add Markdown formatting to the support ticket escalation rule Add Reply option

ramf shared this idea 2 years ago
Completed

Hi,

Now there is no way to use Markdown formatting when scheduling a reply via the support ticket escalation rules system.

When creating such a rule - the Markdown formatting will not work.

How to check:

1. Please create a new support ticket escalation rule.

2. Set the support ticket escalation rule to send a mail to the customer via the "Add Reply" option within the support ticket escalation rules setting.

3. Add to the scheduled reply some formatting with markdown code.

4. After the scheduled mail is send - check if the customer got the mail with the intended formatting.

Thanks!

Ram

Comments (2)

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Hi Ram, CORE-10134 has been created to track the resolution of this bug.

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Hi,

Actually I reported this bug - but as you can see in Ticket ID: #EMQ-037648 someone told me that this is not a bug and I should open a feature request.

Any way - I agree this is a bug and I hope you will fix it soon.

Thanks!

Ram