Ability to view the email address for a support ticket
You cannot see who your replies will be sent to when viewing a support ticket.
You can see who has logged the ticket and what the CC email addresses are but you cannot see the normal email address.
This is especially important when tickets are manually logged for users who are not clients. If viewing the ticket for this type, you can only see that it was logged by a staff member and it isn't clear where your response will go.
Steps to replicate
1 - Open a new ticket
2 - Put the "To" field set as "Test Ticket 1"
3 - Put the Email field as an email that is not affiliated with a client already in the system
4 - Put something in the subject and body of the ticket
5 - After the ticket has been submitted, open the ticket and try and find the email address that it was logged under. It's not visible in any of the tabs including the log