Feature Requests
Share ideas, discuss and vote on requests from other users in community
Category
Client Management
Completed
We need select "related service" when open a new ticket for a user from admin area! Also It's very interesting to able change "Related service" in submited tickets!
Thanks
Original Forum Request:
http://forums.whmcs.com/showthread.php?36400-support-ticket-related-service-from-admin-area
I like this idea
If this is doable from customer's side when creating a support ticket, then it's only natural that it's present in admin side. I support!
+1 Agreed
+1 Agreed. Actually need, when customer forgot or select a wrong product!
+1 for this.
GREAT IDEA
Please add this. Been waiting for this for a long time now.
+1. This feature is really a need.Please add this for the closest update.
+1, +2, +3. It is really weird that it is available on customer area but not in admin area. Waiting for the last update. :)
+1 Agreed.
This bug report was raised 2 years ago. I do not see this as a feature request but a bug. Seems admin panel shows tickets against accounts rather than services. Ideally should be both. A "General" ticket and a "Service" ticket.
To have to go to the client support panel and raise a ticket in his name seems a poor quality workaround.So yes, please can this be moved up the priority ladder?
How is this comming WHMCS? Are we getting close to seeing the feature added?
I agree with this great option
great feature! I love it!
Any updated?
Any progres?
Any update?
Hi
Any update?
This would be a really good idea because if the user selects the wrong service, or no service at all, then we don't have the ability to tie the ticket to that service in the future. That is a weakness and we should have the ability to do this.
This will be awesome, as the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.
Please implement this for us.
We need the Related Service in the admin area too.
This is a must-have feature. As the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.
Hi all,
I'm pleased to advise we are working on the ability for staff to adjust the related service on a support ticket via the admin UI.
Keep an eye on our blog for the beta in the coming weeks to give it a try!
Hi all,
I'm pleased to announce that the 7.10 public beta is now live, featuring the ability to change ticket service assignments! Please test it out, and let us know your feedback during the pre-release period.
Beta information: https://beta.whmcs.com
Feature documentation: https://docs.whmcs.com/Support_Tickets#Changing_Associated_Service
Discussion: https://whmcs.community/forum/495-v710-beta-discussion/
Comments have been locked on this page!