Feature Requests
Share ideas, discuss and vote on requests from other users in community
 

Ability to assign a specific service/product to a ticket.

Anonymous shared this idea 7 years ago
Under Consideration

We need select "related service" when open a new ticket for a user from admin area! Also It's very interesting to able change "Related service" in submited tickets!

Thanks

Original Forum Request:

http://forums.whmcs.com/showthread.php?36400-support-ticket-related-service-from-admin-area

Comments (23)

photo
1

This will be awesome, as the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.

Please implement this for us.

photo
1

We need the Related Service in the admin area too.

photo
1

This is a must-have feature. As the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.