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WHMCS Feature Requests Topic Idea Client Management

Ability to assign a specific service/product to a ticket.

Anonymous shared this idea 7 years ago

Completed

We need select "related service" when open a new ticket for a user from admin area! Also It's very interesting to able change "Related service" in submited tickets!

Thanks

Original Forum Request:

http://forums.whmcs.com/showthread.php?36400-support-ticket-related-service-from-admin-area

I like this idea 0

Comments (25)

stumblrmonk3 ● 7 years ago

If this is doable from customer's side when creating a support ticket, then it's only natural that it's present in admin side. I support!

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JLHC ● 7 years ago

+1 Agreed

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VPSnow.RU ● 7 years ago

+1 Agreed. Actually need, when customer forgot or select a wrong product!

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Carl G ● 7 years ago

VPSnow.RU wrote:

+1 Agreed. Actually need, when customer forgot or select a wrong product!

You can already do this... ;-)

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Steven Clarke ● 7 years ago

+1 for this.

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halifaxboy2009 ● 7 years ago

Carl G wrote:

You can already do this... ;-)

only a client can select this when first opening a ticket.

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Luis Lara ● 6 years ago

GREAT IDEA

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Swehoster ● 5 years ago

Please add this. Been waiting for this for a long time now.

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TLTK ● 5 years ago

+1. This feature is really a need.Please add this for the closest update.

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S.Murat.G ● 5 years ago

+1, +2, +3. It is really weird that it is available on customer area but not in admin area. Waiting for the last update. :)

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Jader Rosa ● 5 years ago

+1 Agreed.

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Marcel Horst ● 5 years ago

This bug report was raised 2 years ago. I do not see this as a feature request but a bug. Seems admin panel shows tickets against accounts rather than services. Ideally should be both. A "General" ticket and a "Service" ticket.

To have to go to the client support panel and raise a ticket in his name seems a poor quality workaround.So yes, please can this be moved up the priority ladder?

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Travis Taylor ● 5 years ago

How is this comming WHMCS? Are we getting close to seeing the feature added?

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Luis ● 3 years ago

I agree with this great option

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Luis ● 3 years ago

great feature! I love it!

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Luis ● 3 years ago

Any updated?

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Lukasz Firaza ● 3 years ago

Any progres?

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Yogev ● 2 years ago

Any update?

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Kelven Garcia Campos ● 1 year ago

Any update?

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Chris Gebhardt ● 1 year ago

This would be a really good idea because if the user selects the wrong service, or no service at all, then we don't have the ability to tie the ticket to that service in the future. That is a weakness and we should have the ability to do this.

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Eugene Van Staden ● 1 year ago

This will be awesome, as the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.

Please implement this for us.

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Alexadru Bolog ● 1 year ago

We need the Related Service in the admin area too.

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Show All

srinet ● 1 year ago

This is a must-have feature. As the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.

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WHMCS John ● 7 months ago

Hi all,

I'm pleased to advise we are working on the ability for staff to adjust the related service on a support ticket via the admin UI.

Keep an eye on our blog for the beta in the coming weeks to give it a try!

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WHMCS John ● 7 months ago

Hi all,

I'm pleased to announce that the 7.10 public beta is now live, featuring the ability to change ticket service assignments! Please test it out, and let us know your feedback during the pre-release period.

Beta information: https://beta.whmcs.com

Feature documentation: https://docs.whmcs.com/Support_Tickets#Changing_Associated_Service

Discussion: https://whmcs.community/forum/495-v710-beta-discussion/

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