Feature Requests
Share ideas, discuss and vote on requests from other users in community
Category
Client Management
Investigating
We need select "related service" when open a new ticket for a user from admin area! Also It's very interesting to able change "Related service" in submited tickets!
Thanks
Original Forum Request:
http://forums.whmcs.com/showthread.php?36400-support-ticket-related-service-from-admin-area
I like this idea
If this is doable from customer's side when creating a support ticket, then it's only natural that it's present in admin side. I support!
+1 Agreed
+1 Agreed. Actually need, when customer forgot or select a wrong product!
+1 for this.
GREAT IDEA
Please add this. Been waiting for this for a long time now.
+1. This feature is really a need.Please add this for the closest update.
+1, +2, +3. It is really weird that it is available on customer area but not in admin area. Waiting for the last update. :)
+1 Agreed.
This bug report was raised 2 years ago. I do not see this as a feature request but a bug. Seems admin panel shows tickets against accounts rather than services. Ideally should be both. A "General" ticket and a "Service" ticket.
To have to go to the client support panel and raise a ticket in his name seems a poor quality workaround.So yes, please can this be moved up the priority ladder?
How is this comming WHMCS? Are we getting close to seeing the feature added?
I agree with this great option
great feature! I love it!
Any updated?
Any progres?
Any update?
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