New Topic

WHMCS Feature Requests Topic Idea Client Management

Ability to assign a specific service/product to a ticket.

Anonymous shared this idea 6 years ago

Under Consideration

We need select "related service" when open a new ticket for a user from admin area! Also It's very interesting to able change "Related service" in submited tickets!

Thanks

Original Forum Request:

http://forums.whmcs.com/showthread.php?36400-support-ticket-related-service-from-admin-area

I like this idea 0

Comments (22)

stumblrmonk3 ● 6 years ago

If this is doable from customer's side when creating a support ticket, then it's only natural that it's present in admin side. I support!

Reply URL

JLHC ● 6 years ago

+1 Agreed

Reply URL

VPSnow.RU ● 6 years ago

+1 Agreed. Actually need, when customer forgot or select a wrong product!

Reply URL

Carl G ● 6 years ago

VPSnow.RU wrote:

+1 Agreed. Actually need, when customer forgot or select a wrong product!

You can already do this... ;-)

Reply URL

Steven Clarke ● 6 years ago

+1 for this.

Reply URL

halifaxboy2009 ● 6 years ago

Carl G wrote:

You can already do this... ;-)

only a client can select this when first opening a ticket.

Reply URL

Luis Lara ● 5 years ago

GREAT IDEA

Reply URL

Swehoster ● 4 years ago

Please add this. Been waiting for this for a long time now.

Reply URL

TLTK ● 4 years ago

+1. This feature is really a need.Please add this for the closest update.

Reply URL

S.Murat.G ● 4 years ago

+1, +2, +3. It is really weird that it is available on customer area but not in admin area. Waiting for the last update. :)

Reply URL

Jader Rosa ● 4 years ago

+1 Agreed.

Reply URL

Marcel Horst ● 4 years ago

This bug report was raised 2 years ago. I do not see this as a feature request but a bug. Seems admin panel shows tickets against accounts rather than services. Ideally should be both. A "General" ticket and a "Service" ticket.

To have to go to the client support panel and raise a ticket in his name seems a poor quality workaround.So yes, please can this be moved up the priority ladder?

Reply URL

Travis Taylor ● 4 years ago

How is this comming WHMCS? Are we getting close to seeing the feature added?

Reply URL

Luis ● 2 years ago

I agree with this great option

Reply URL

Luis ● 2 years ago

great feature! I love it!

Reply URL

Luis ● 2 years ago

Any updated?

Reply URL

Lukasz Firaza ● 2 years ago

Any progres?

Reply URL

Yogev ● 1 year ago

Any update?

Reply URL

Kelven Garcia Campos ● 5 months ago

Any update?

Reply URL

Show All

Chris Gebhardt ● 5 months ago

This would be a really good idea because if the user selects the wrong service, or no service at all, then we don't have the ability to tie the ticket to that service in the future. That is a weakness and we should have the ability to do this.

Reply URL

Eugene Van Staden ● 5 months ago

This will be awesome, as the customer and support will be able to see what product is spoken about in this ticket. As at the moment its a guessing game, unless the support member or customer mentioned it in the ticket.

Please implement this for us.

Reply URL

Alexadru Bolog ● 4 months ago

We need the Related Service in the admin area too.

Reply URL