Notifications After Ticket Options Change
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Stergios Zgouletas shared this idea 12 years ago
- Admin Area
- 1 Comment
2
Votes
Ticket is opened or replied,no matter the status but exists, the admin
may change the status/department/priotity and JUST saves the new options without to reply! This should be very flexible to send emails,sms or update other addon proccess
may change the status/department/priotity and JUST saves the new options without to reply! This should be very flexible to send emails,sms or update other addon proccess
Featured Comment
Thanks for your feedback.
I'm pleased to advise that in v6.3 we added the ability to "Watch" tickets. waters will receive all updates to the ticket via email (including status changes).