on demand service renewal not triggering "service due for renewal soon" notification
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Michele shared this idea 6 months ago
- Client Area
- 32 Comments
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Hi.
I've recently activated the "On-Demand Renewals" option, leaving the default values, so 366 days for annual renewal.
It's all fine, except for the notification in the client area.
If the service is due in 9 months, for example, the client sees a notification stating "You have 1 service(s) that are due for renewal soon."
I find it bothering for the client: 9 months is NOT soon, and there is no way to give the client the possibility to renew soon without pressing him/her with that incorrect notification.
Giving the possibility to renew on demand only means that the service CAN be renewed, not that is due for renewal. I would consider it as "due" maybe after the invoice is generated only.
I've recently activated the "On-Demand Renewals" option, leaving the default values, so 366 days for annual renewal.
It's all fine, except for the notification in the client area.
If the service is due in 9 months, for example, the client sees a notification stating "You have 1 service(s) that are due for renewal soon."
I find it bothering for the client: 9 months is NOT soon, and there is no way to give the client the possibility to renew soon without pressing him/her with that incorrect notification.
Giving the possibility to renew on demand only means that the service CAN be renewed, not that is due for renewal. I would consider it as "due" maybe after the invoice is generated only.
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Thanks for providing your feedback on this wording.
Almost all the text visible to your visitors and clients can be customised, to change this text you can create a language overrides file with this string:
$_LANG['clientAlerts']['servicesRenewingSoon'] = "You have :numberOfServices service(s) that are available for renewal soon.";
For more information, see: https://developers.whmcs.com/languages/overrides/