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admin only knowledgebase system in WHMCS



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Hi,
we need a way to use the knowledgebase for inside information / admin only.

We want to use some of the articles in the knowledgebase without letting our customer (registered or unregistered) to see this internal knowledgebase.

I know there is a way to mark the article as private so only logged in users can view - but we need a way to use some of the articles in the knowledgebase as internal only.

Thanks.

18 Comments

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Official Response
WHMCS commented 9th May 13
So, like a staff only Wiki?
iDigLocal commented 19th June 25
Yes a staff wiki would be great. Something were in house technical knowledge can be shared and is easily accessible from admin.

The current knowledge base allows you to create hidden categories and limit access to logged in clients but there is no decent way to navigate this on the back end with search.

also if you use tags for the hidden articles they appear on the front end. Tags are not hidden.

It would be so handy. staff wiki or admin only knowledge base with admin facing interface please.