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Ticket loop detection

Michael shared this idea 3 years ago
Under Consideration

I know there is a limit email limit per hour but if 2 WHMCS instances are talking to each other (in our case to handle an abuse complaint) a ticket loop is the result.

There should be a mechanism to prevent this (for example let "Ticket-ID" only be once in subject)

Otherwise we are flooded over and over with new ticket confirmations and subject lines will look like this:

Subject: [Ticket ID: 20150789283] [Ticket ID: 903590] [Ticket ID: 20150732282] [Ticket ID: 646843] [Ticket ID: 20150710281] [Ticket

ID: 767584] [Ticket ID: 20150718280] [Ticket ID: 466939] [Ticket ID: 20150733279] [Ticket ID: 525363] [Ticket ID: 20150790278] [Ticket

ID: 212416] [Ticket ID: 20150750277] [Ticket ID: 326538] [Ticket ID: 20150794276] [Ticket ID: 355358] [Ticket ID: 20150796275] [Ticket

ID: 494323] [Ticket ID: 20150795274] [Ticket ID: 809535] [Ticket ID: 20150784273] [Ticket ID: 353435] [Ticket ID: 20150734272] [Ticket

ID: 163094] [Ticket ID: 20150740271] [Ticket ID: 572892] [Ticket ID: 20150723270] [Ticket ID: 314180] [Ticket ID: 20150778269] [Ticket

ID: 280553] [Ticket ID: 20150755268] [Ticket ID: 360197] [Ticket ID: 20150772267] [Ticket ID: 694095] [Ticket ID: 20150785266] [Ticket

ID: 705759] [Ticket ID: 20150734265] [Ticket ID: 592094] [Ticket ID: 20150721264] [Ticket ID: 296170] [Ticket ID: 20150733263]

[Ticket ID:

Comments (2)

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1

This causes a huge headache for our WHMCS helpdesk as many of our customers also use WHMCS.

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The current protection against ticket looping is detection of more than 10 emails received from the same email address within a 15 minute window. Just to clarify what you're asking for here is to ignore all emails where '[Ticket ID: xxx]' appears more than once in the subject line and to silently ignore the email?