Ticket Label Colour coding per Department
Currently the ticket listings are very flat an homogenous. Everything is plain text and requires manager level supervisors to actively either read every department listed, or filter at the left nav filter.
We find that cumbersome and time-wasting.
Similar to Mac Mail as well as software we design and work with, we would LOVE to see Departments have a background colour to their respective title so it's very easy to see at a glance which ticket line-item a user needs to focus on. The admin would simply be scanning the list for the BLUE depts; or the RED ones etc with the title of the dept word of course there as well.
WAY faster and friendlier!
This would rock.