Aziz
shared this idea
4 years ago
8
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I suggest upgrading or replacing the current text editor.
The current text editor lacks many features, so I suggest upgrade or replace it with another more advanced text editor.
Thanks
The current text editor lacks many features, so I suggest upgrade or replace it with another more advanced text editor.
Thanks
Merged Ideas
Add design elements to the KB wyswyg editor to increase exponentially the productivity
If you use to write KB articles and know the KB script phpkb (https://www.knowledgebase-script.com/demo.php) you know what im talking, they have, probably a custom made plugin for the editor which increase the productivity a lot. A button that called Design Elements. You simply click in icon in the editor and you have a lot of options, just a click and a formatted "tips" block, "alert" block is inserted. This is a "must" in a KB section. You do not have to start using html and css to put a simply square with a bg colour or a fontawesome icon to create a Alert, tip or any other block while writing an article, tis is done with a simply click.I just attached some screenshots from the phpkb editor area so you know what im talking, you can also check from the phpkb website in the user demo.Thank you!
If you use to write KB articles and know the KB script phpkb (https://www.knowledgebase-script.com/demo.php) you know what im talking, they have, probably a custom made plugin for the editor which increase the productivity a lot. A button that called Design Elements. You simply click in icon in the editor and you have a lot of options, just a click and a formatted "tips" block, "alert" block is inserted. This is a "must" in a KB section. You do not have to start using html and css to put a simply square with a bg colour or a fontawesome icon to create a Alert, tip or any other block while writing an article, tis is done with a simply click.I just attached some screenshots from the phpkb editor area so you know what im talking, you can also check from the phpkb website in the user demo.Thank you!
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If you use to write KB articles and know the KB script phpkb (https://www.knowledgebase-script.com/demo.php) you know what im talking, they have, probably a custom made plugin for the editor which increase the productivity a lot. A button that called Design Elements. You simply click in icon in the editor and you have a lot of options, just a click and a formatted "tips" block, "alert" block is inserted. This is a "must" in a KB section. You do not have to start using html and css to put a simply square with a bg colour or a fontawesome icon to create a Alert, tip or any other block while writing an article, tis is done with a simply click.I just attached some screenshots from the phpkb editor area so you know what im talking, you can also check from the phpkb website in the user demo.Thank you!
In my opinion the issue is with the text editor in the ticket system.
Using markdown formatting instead of TinyMCE is problematic since you can't use colors and other options we have in a "regular" text editor. Also using markdown formatting to add tables and some other formattings - are just too cumbersome.
Ram
WHMCS currently used TinyMCE as the rich text editor. If there's another editor you'd like to see instead which does have all the features you'd like to see, please do let us know.